Inactive User Account - How can I reactivate my marketplace login?

Abigail Briggs Updated by Abigail Briggs

How to Activate your marketplace account?

If you have attempted to login but the login page states that your account is Inactive then please follow the steps below based on your role

Suppliers

If you are a supplier and need to activate your account, you will need to raise a ticket with our customer support team.

  1. Visit our Customer Portal at [ https://services.oneadvanced.com/hub ]. You will need your support portal login credentials in order to raise a ticket. If you do not have access already, you will either need to register (done via the same link above with approval from your portal Admin), or ask a colleague who does have access to raise a request on your behalf.
  2. Raise a support ticket requesting account activation.
    • Provide your company name, Full Name, username to login & registered email address
    • Include any relevant details to help us verify your request
  3. Our support team will review your request and activate your account.
  4. You will receive a confirmation email with further instructions.
If you are a Trader supplier who hasn't completed your profile yet (i.e. haven't fully signed up), please note you will not have access to the Customer Support Portal. Please email sw.supplier.queries@oneadvanced.com who can assist you instead.

Buyers (End Users)

If you are an end user who purchases goods through our platform, your account activation is managed by your organisation’s administrator:

  1. Contact your organisation’s administrator responsible for managing accounts.
  2. Request them to activate your account within the system.

Buyer Administrators

If you are a buyer administrator and need to activate your account, you will need to raise a ticket with our customer support team.

  1. Visit our Customer Portal at [ https://services.oneadvanced.com/hub ]. You will need your support portal login credentials in order to raise a ticket. If you do not have access already, you will either need to register (done via the same link above with approval from your portal Admin), or ask a colleague who does have access to raise a request on your behalf.
  2. Raise a support ticket requesting account activation.
    • Provide your company name, Full Name, username to login & registered email address.
    • Include any relevant details to help us verify your request.
  3. Our support team will review your request and activate your account.
  4. You will receive a confirmation email with further instructions.

How did we do?

Buyer Admin: Multi Factor Authentication for logins

Setting up MFA in Microsoft Authenticator and Removing an Existing QR code

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