Buyer Admin: Accessing locked admin log-ins (including forgotten password)

AD team Updated by AD team

This only applies to admin users/ price approver users, as the end users never know the login credentials.

If a fellow admin or price approver user locks themselves out of their account, they can reset their own password following the link on the login page.

However, if for any reason, their email address is incorrect on their user account, they will not receive the password reset email. Therefore, another administrator user will need to carry out the following steps:

  1. Find the user in the admin interface using the User Search function
  2. Check the email address is correct
  3. Update Account Status dropdown from Locked to Active
  4. Click Update
  5. Now, click Reset Password; This will email a temporary password to the user.

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Buyer Admin - How do I access my admin account?

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