Table of Contents

Admin: How can I remove a User from the Customer Support Portal?

AD team Updated by AD team

How can I remove a User from the Customer Support Portal?

As a Customer Admin, you have the ability to both approve/reject new Users for your organisation, as well as the ability to off-board any Users who should no longer have access to the support platform, for example, due to a change in role.

To disable a User:

  1. Go to the Support tab, and then Contacts:
  2. Locate the relevant User / contact who you wish to remove and click into their profile
  3. Scroll to the Actions box at the bottom of the page and choose Disable Login:
  4. The user will no longer be able to access the Customer Support Portal
Please note that this action will not impact a User's ability to access the Marketplace. Please follow your normal procedures in order to remove access to a Marketplace login (e.g. if you are a supplier, please raise a case with our Customer Support Team in addition to the above).

How did we do?

Admin: How can I grant Admin permissions to a User on the Customer Support Portal?

Contact