Buyer Admin documentation
Contract Module
Buyer Admin: Introduction to the Contract Module
Buyer Admin: How do I approve or reject Local Contracts?
Buyer Admin: How do I approve a Framework?
Buyer Admin: How do I create a local contract?
Buyer Admin: Contract Spend Analysis
Buyer Admin: How do I bulk upload local contracts to the Contract Module?
Buyer Admin: How do I manage data within a live local contract?
The Purchasing Homepage and Administration Interface
Buyer: How can I customise the Homepage for my organisation?
Buyer: How do I create a Marketplace News article?
Buyer Admin: Introduction to the Administration interface
Workflow Editor
End User Management
Buyer Admin: How do I re-activate a user?
Buyer Admin - How do I deactivate a user's account?
Buyer Admin - How do I create new end user accounts (basket punchout)?
Buyer Admin - Can I update a user's name if their name changes?
Buyer Admin: Insights - How do I give access to users?
Sustainability (ESG) Module
Buyer Admin: An introduction to Sustainability Data on Purchasing
Buyer: Sustainability - Reporting on the ESG Insights Dashboard
Buyer Admin: How do I approve a supplier level Global Sustainability Attribute?
Buyer Admin: How do I map sustainability attributes (supplier and global)?
Buyer Admin: How do I create my own organisation specific sustainability attributes for suppliers?
Supplier Catalogue Management
Buyer Admin: Price Approval - How do I approve or reject a price file?
Buyer Admin: The Supplier Onboarding Module (SIM) overview
Buyer Admin: How do I bulk invite suppliers to my Purchasing marketplace?
Buyer Admin: How do I connect with a supplier on my Purchasing marketplace?
Buyer: How do I mark an entire supplier catalogue as 'Preferred'?
Buyer Admin: How do I export a supplier catalogue?
Buyer Admin: How do I hide an entire supplier's catalogue?
Buyer Admin: How do I make a hidden catalogue visible again?
Buyer Admin - How can I change an item's visibility or status?
Supplier documentation
Managing catalogue data on the Supplier Portal
Supplier: How do I approve a price file?
Supplier: How do I amend a catalogue number?
UNSPSC Version Update Guide
Supplier: How do I edit my product data?
Supplier: How do I upload my products?
Supplier: How do I export my catalogue?
Supplier: How do I provide catalogue pricing?
Supplier: Why has my price file failed?
Supplier: How do I upload images to my catalogue?
Supplier: How do I upload PDF documents to my products?
Supplier: How do I delete products from my catalogue?
Supplier: Catalogue Management tab - What does each file status mean?
Supplier: How do I hide a product from a buyer(s)?
Supplier: How do I complete the OneAdvanced data templates?
Supplier: How do I maintain leading zeros on a .csv download?
Supplier: eClass codes
Supplier: How do I amend catalogue pricing?
Supplier: How do I add delivery charges to my catalogue?
Catalogue Management tab: How do I use the filtering options
Supplier: How do I create new products individually?
Trader suppliers
Search and product visibility
Supplier: How do my products appear on Purchasing?
The Purchasing Search: An overview for suppliers
Supplier: How do I find out if a product is currently visible to my buyers?
Contract Module
Supplier: Introduction to the Contract Module
Supplier: How do I activate a framework contract?
Supplier: How do I export contract data from the Contract Module?
Supplier: Contract spend analysis
Supplier: How do I update an active contract?
Supplier: How do I set up a local contract?
Sustainability Module
Supplier: An introduction to managing sustainability data
Supplier: How do I tag my organisation against a global sustainability attribute?
Supplier: Sustainability - Reporting on the ESG Insights Dashboard
Supplier: How do I tag my products with sustainability attributes (Global and Supplier)?
Supplier: How do I remove a sustainability attribute from my data?
Supplier: How do I create and manage supplier sustainability attributes?
Supplier: How can I see which of my products have sustainability attributes already assigned?
eQuotes
Insights reporting
Supplier Insights: On and Off Catalogue Orders
Supplier Insights: Categorisation (UNSPSC) Dashboard
Supplier: How can I view Insights reports?
Orders and Invoices
Supplier: How do I resend a rejected e-invoice?
Supplier: Purchase Orders
Supplier: How can I review any invoice rejections?
Supplier: PO flip invoicing
Updating my profile
Buyer End User documentation
Buyer Insights: On and Off Catalogue Orders
Buyer: How do I download a PDF copy of my Purchase Order?
Buyer End User (eReqs and basket workflow users only): Multi Factor Authentication for logins
Buyer User Guide: How do I raise a free text order?
Buyer User Guide: Searching on the Purchasing marketplace
Buyer User Guide: How do I search for sustainable products?
Buyer User Guide: How do I configure my Homepage?
Buyer: How do I use the eQuotes module?
Buyer User Guide: The Purchasing Homepage
Buyer User Guide: How do I create and use Saved Baskets?
Buyer User Guide: How do I 'favourite' a product?
Buyer User Guide: How do I customise Insights on the homepage?
General
Customer Portal Guide
How to raise a Support case?
Guide to the Customer Admin Role
Supported Frameworks
Release Notes & Product Roadmap
Release Notes
2025
2025-05-01 Release Notes
2025-04-04 Release Notes
2025-03-20 Release Notes
2025-03-06 Release Notes
2025-02-20 Release Notes
2024
Release Notes October 31st 2024
Release Notes 17th October 2024
Release Notes 3rd October 2024
Release Notes 18th July 2024
Release Notes 5th September 2024
Release Notes 20th June 2024
Release Notes 6th June 2024
Release Notes 23rd May 2024
Release Notes 9th May 2024
Release Notes 18th Jan 2024
Release Notes 22nd Feb 2024
Release Notes 18th April 2024
2023
Release Notes 17th Aug 2023
Release Notes 03rd Aug 2023
Release Notes 06th Jul 2023
Release Notes 22nd Jun 2023
Release Notes 07th Jun 2023
Release Notes 24th May 2023
Release Notes 11th May 2023
Release Notes 27th April 2023
Release Notes 13th April 2023
Release Notes 30th March 2023
Release Notes 02nd February 2023
Release Notes 16th February 2023
Release Notes 02nd March 2023
Release Notes 16th March 2023
Release 19th January 2023
Release Notes 11th Dec 2023
Release Notes 23rd Nov 2023
Release Notes 09th Nov 2023
Release Notes 26th Oct 2023
Release Notes 12th Oct 2023
Release Notes 28th September 2023
Release Notes 30th Aug 2023
2022
Release 4th August 2022
Release 8th December 2022
Pending eCat Releases
Release 18th August 2022
Release 7th July 2022
Release 23rd June 2022
Release 9th June 2022
28th April 2022 Release Notes
26th May 2022 release
28th April 2022 release
3rd March 2022 release
17th February 2022 Rlease Notes
13th January 2022 release
2021
September 14th 2021 Release
27th May 2021 Release
Release 17th December 2020
July 22nd 2021 Release
25th November 2021 Release
October 14th Release Notes 2021
30th Septemeber 2021 Release Notes
11th September 2021 Release
Release Notes 2nd September 2021
Release Notes 19th August 2021
5th August 2021 Release Notes
Release 8th July 2021
untitled article
17th June 2021 Release
Release -Amendments Service - 8th April 2021
Release - 4th March 2021
Release 4th February 2021
Release Notes - January 21st 2021
Product Roadmap
Marketplace (Purchasing) Video Content
Video - Contract Management
Video - Buyer Insights
Video - eQuotes
Video - Price Approval
Video - eOligo Module
Video - Purchasing Overview Project v1
Video - Sustainability Module - Buyers and Suppliers
Video - eServices Module
Video - Free Format
Video - Saved Baskets and Favourites
Video - Basket Workflow
Video - Managing Internal Catalogues
Video - Supplier Insights
Video - PO Flip eInvoicing
Video - eFinancials Integration.mp4
Video - eCatalogue Overview
Videos - Punchouts
Video - eRequisitions
The OneAdvanced Customer Support Portal
Admin: How can I assign a User the 'Contract Manager' role on the Customer Support Portal?
Admin: How can I grant Admin permissions to a User on the Customer Support Portal?
Admin: How can I remove a User from the Customer Support Portal?
How can I raise a finance case with OneAdvanced?
Admin: How can I find my organisation's Registration Code?
How do I access the OneAdvanced Customer Support Portal?
Admin: How do I approve a new User on the Customer Support Portal?
Logging into the Purchasing Marketplace
Inactive User Account - How can I reactivate my marketplace login?
Buyer Admin: Accessing locked admin log-ins (including forgotten password)
Buyer Admin - How do I access my admin account?
Buyer Admin: Multi Factor Authentication for logins
Supplier: How do I reset my Purchasing account password?
Supplier: How do I request a new supplier portal login to be created?
Supplier: Multi Factor Authentication when logging in
Setting up MFA in Google Chrome Extension
Setting up MFA in Microsoft Authenticator and Removing an Existing QR code
MFA Browser Extensions
- All Categories
- Buyer Admin documentation
- End User Management
- Buyer Admin: How do I re-activate a user?
Buyer Admin: How do I re-activate a user?
How do I activate a user account?
If a user in your organisation is inactive, you can make the user active again. This can be carried out by an administrator in your organisation.
To make an account Active:
- Find the user in the Administration login using the User Search function
- Update the status from Inactive to Active and click Update
If you require any support you can contact Customer Support by raising a case on the OneAdvanced Customer Portal or by calling 0330 343 5000.
Please ensure if you are ringing us that you have your unique User Pin to hand (found on your Profile in the Customer Portal) to help us verify your identity.
If you do not have access to the OneAdvanced Customer Portal, please contact your Customer Portal Admin within your organisation who can grant you access.
