Buyer Admin - How do I deactivate a user's account?

AD team Updated by AD team

Should a standard end user leave or no longer require access to Purchasing it is not mandatory to deactivate their account as they don’t have direct access to the system. However, for good housekeeping, this can be carried out by an administrator.

Should a Administrator or Price Approver user leave their account MUST be deactivated.

NEVER delete a user as this will delete their order/spend history

To make an account inactive:

  1. Find the user in the admin interface using the User Search function
  2. Update the status from Active to Inactive and click Update
  3. A 'Leavers' folder can also be created by Customer Support, should you need to complete any further housekeeping activities for these users.

You can contact Customer Support by email or phone at marketplace.support@oneadvanced.com or 0330 343 0062.

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Buyer Admin: Insights - How do I give access to users?

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