Buyer Admin - How do I deactivate a user's account?

shivani Updated by shivani

This guide covers how to deactivate a user's account.

Should a standard end user leave or no longer require access to Purchasing you can make the user account Inactive.

For organisations where your users access Purchasing via your finance system it is not mandatory to deactivate their account as they don’t have direct access to the system. However, for good housekeeping, this can be carried out by an administrator.

For organisations where your users login to Purchasing directly, you MUST deactivate their user accounts.

Should a Administrator or Price Approver user leave their account MUST be deactivated.

NEVER delete a user as this will delete their order/spend history

To make an account inactive:

  1. Find the user in the admin interface using the User Search function
  1. Update the status from Active to Inactive and click Update
  1. A 'Leavers' folder can also be created by Customer Support, should you need to complete any further housekeeping activities for these users.

You can contact Customer Support by raising a case on the OneAdvanced Customer Portal or by calling 0330 343 5000.

If you are ringing us, please ensure you have your unique User Pin to hand to help us verify your identity. Your user pin can be found in your Profile in the Customer Portal.

If you do not have access to the OneAdvanced Customer Portal, please contact your Customer Portal Admin within your organisation who can grant you access.

How did we do?

Buyer Admin: Insights - How do I give access to users?

Buyer Admin: How do I re-activate a user?

Contact