Buyer Admin - How do I deactivate a user's account?

AD team Updated by AD team

Should a standard end user leave or no longer require access to Purchasing it is not mandatory to deactivate their account as they don’t have direct access to the system. However, for good housekeeping, this can be carried out by an administrator.

Should a Administrator or Price Approver user leave their account MUST be deactivated.

NEVER delete a user as this will delete their order/spend history

To make an account inactive:

  1. Find the user in the admin interface using the User Search function
  2. Update the status from Active to Inactive and click Update
  3. A 'Leavers' folder can also be created by Customer Support, should you need to complete any further housekeeping activities for these users.

You can contact Customer Support by raising a case on the OneAdvanced Customer Portal or by calling 0330 343 5000.

Please ensure if you are ringing us that you have your unique User Pin to hand (found on your Profile in the Customer Portal) to help us verify your identity.

If you do not have access to the OneAdvanced Customer Portal, please contact your Customer Portal Admin within your organisation who can grant you access.

How did we do?

Buyer Admin - Can I update a user's name if their name changes?

Contact