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Admin: How can I assign the 'Contract Manager' role to a user on the Service Centre?

AD team Updated by AD team

Users with the 'Contract Manager' role assigned to them have additional permissions on the Service Centre.

  • The ability to request the Termination of your contract
  • The ability to request a Reduction in products and services
“Please note that the following steps to assign a user to this role can only be performed by an Admin".
Standard users do not have the permissions required to complete this action.

Please follow the below steps to assign the Contract Manager role to a User:

1. From the Customer Service Center homepage, click the Request something button

  1. Select Account Management
  2. Select Assign Contract Manager Role from the options
  3. From this page, you can submit a request to assign the Contract Manager role to a user (or another admin), and then click the Submit button to complete the action.

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