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Supplier: How do I request a new supplier portal login to be created?

AD team Updated by AD team

Requesting a new supplier portal login

If you need to request for a new starter or colleague to be set up with login access to the supplier portal, please get in touch with our Customer Support Team by raising a case on the OneAdvanced Customer Portal or by calling 0330 343 5000.

Please ensure if you are ringing us that you have your unique User Pin to hand (found on your Profile on the Customer Support Portal) to help us verify your identity.

If you do not have access to the OneAdvanced Customer Portal, please contact your Customer Portal Admin within your organisation who can grant you access.

Please ensure the person requesting the new logins is already registered on the system (i.e. has their own login)
Please ensure you provide the email address(es) of who needs a login creating.

The new login will need to follow the password reset process, and then set up Multi-Factor Authentication on their account.

For guidance on MFA, please read our guide here: Multi Factor Authentication when logging in
If the link for the password reset expires, a new one can requested by clicking the 'Forgotten password?' link on the login page

How did we do?

Supplier: How do I reset my Purchasing account password?

Supplier: Multi Factor Authentication when logging in

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