Buyer Admin - Can I update a user's name if their name changes?

AD team Updated by AD team

Once a user account is registered on Purchasing, no updated user data will be carried over from your finance system. Should a user’s name and/or email address change, this will need to be altered manually, to ensure the correct name appears on their homepage, and they continue to receive order-related emails.

  1. Find the user in the admin interface using the User Search function
  2. Update their name/email address
  3. Click Update
NOTE: if the finance system ID changes, our system will not associate this with the user’s existing account and they will lose their order history (OneAdvanced will auto-create a new account based on the new ID). If the user ID changes and the user requires their order history to be visible from the new ID, the existing ID MUST be updated manually within OneAdvanced.
If you're needing to update an end user's log-in ID on your marketplace, then this can only be done via our Customer Support team. Please raise a case via the OneAdvanced Customer Portal.

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