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Admin: How do I approve a new User on the Customer Support Portal?

AD team Updated by AD team

How do I approve a new User on the Customer Support Portal?

If you are the assigned Admin for your organisation for use on the OneAdvanced Customer Support Portal, you have the ability to review any new User who registers.

You (and any other assigned Admins) will receive an email notification to prompt you to complete this action.

A User is unable to access the support portal until this step is taken.

To do so, please follow the steps below:

  1. Go to https://services.oneadvanced.com/hub
  2. Go to the Login button in the top right hand corner
  3. Input your username (this will be your email address) and password and click Log in:
  4. Along the top menu bar, select Notification (or you can choose the specific notification you want to click into from the dropdown that appears):
  5. Check the details are correct and click Approve or Reject on the left hand side:
  6. If approved, the new User will be notified via email and they can then log into the system as normal and raise any support cases necessary.

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How do I access the OneAdvanced Customer Support Portal?

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