The OneAdvanced Customer Support Portal

Service Centre Guide

The OneAdvanced Service Centre is used by all customers (buyers and suppliers) both to raise cases with our Customer Support Team and our Finance Team. Please note this is NOT the same system as the…

Shivani Kushwah
Updated by Shivani Kushwah

Raising Technical cases on the Service Centre

Once you have registered and logged onto the service centre via the link Customer Service Portal - Customer Support you will be able to log in to raise a technical case. Select Get Help or alternativ…

shivani
Updated by shivani

Admin: How can I assign the 'Contract Manager' role to a user on the Service Centre?

How to give a User the 'Contract Manager' role on the Customer Support Portal. Contract Managers have the ability to request terminations and reductions on your account.

shivani
Updated by shivani

Admin: How do I approve a new User on the Customer Support Portal?

This guide covers how an Admin can approve or reject a new User on the Customer Support Portal.

shivani
Updated by shivani

Admin: How can I remove a User from the Customer Support Portal?

How to remove a User from your organisation so they no longer have access to the Customer Support Portal.

shivani
Updated by shivani

Admin: How can I find my organisation's Registration Code?

This guide covers how an Admin on the Customer Support Portal can locate your organisation's Registration Code.

shivani
Updated by shivani

Admin: How can I grant Admin permissions to a User on Service Centre?

This guide shows how an Admin on the Customer Support Portal can assign Admin permissions to another User.

shivani
Updated by shivani

How can I raise a finance case with OneAdvanced?

Guidance on how to create a finance ticket for all billing and invoice queries on the Customer Support Portal

shivani
Updated by shivani

Registering to use the OneAdvanced Service Centre

Getting Started with the OneAdvanced Service Centre. To register for the service centre, you will need to know your registration code. If you have not already been provided with this code, please con…

shivani
Updated by shivani

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