The OneAdvanced Customer Support Portal

Admin: How can I remove a User from the Customer Support Portal?

How to remove a User from your organisation so they no longer have access to the Customer Support Portal.

AD team
Updated by AD team

Admin: How can I grant Admin permissions to a User on the Customer Support Portal?

This guide shows how an Admin on the Customer Support Portal can assign Admin permissions to another User.

AD team
Updated by AD team

How can I raise a finance case with OneAdvanced?

Guidance on how to create a finance ticket for all billing and invoice queries on the Customer Support Portal

AD team
Updated by AD team

Admin: How can I assign a User the 'Contract Manager' role on the Customer Support Portal?

How to give a User the 'Contract Manager' role on the Customer Support Portal. Contract Managers have the ability to request terminations and reductions on your account.

AD team
Updated by AD team

Admin: How can I find my organisation's Registration Code?

This guide covers how an Admin on the Customer Support Portal can locate your organisation's Registration Code.

AD team
Updated by AD team

How do I access the OneAdvanced Customer Support Portal?

If you need to raise a case with our Customer Support or Finance Team you will need to be registered for our Customer Support Portal. This guide covers both how to Register, and how to Login.

AD team
Updated by AD team

Admin: How do I approve a new User on the Customer Support Portal?

This guide covers how an Admin can approve or reject a new User on the Customer Support Portal.

AD team
Updated by AD team

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