Supplier: How do I delete products from my catalogue?

AD team Updated by AD team

How to delete products

The below instructions cover how to permanently delete items from your catalogue and the OneAdvanced supplier portal. If you just need to hide certain items from a buyer(s) but maintain the core product data, please follow the HIDES process instead.

Please note you can now delete your entire catalogue but there are approval checks in place to ensure you are happy to proceed.
If you would prefer to watch a video guide, please click here.
  1. Open Excel
  2. Enter all the catalogue numbers of the products you wish to delete in Column A, placing each product in an individual cell
No column headers are required
  1. Save the file as a .csv, .xls or .xlsx
  2. On the supplier portal, go to the Catalogue Management tab
  3. Select Upload displayed on the far right of the page and choose Deletions from the dropdown available
  4. You will be presented with a pop-up as follows
  5. Upload your file
  6. The tick box Approve items to be deleted? will be ticked by default and this will mean the upload will go to a pending approval state. If you do not want it to go to this state and instead want it to be processed immediately (i.e. without the ability to check before the deletions are made), you can untick this box.
  7. Select Delete when you are happy to proceed
  8. Your deletion file upload will be visible within the Catalogue management interface, listed at the top providing your upload was the last one to be created in your organisation.
  9. The status will show if the upload was successful or not. Read more about the different statuses here: What do the different statuses mean.
  10. If you kept the Approve items to be deleted? tick-box checked during upload, the status of your upload will go to 'pending approval':
  1. Select View to review the file loaded and reports created, and complete the deletion approval (or rejection) when you are ready:
Deletion approvals must be completed within 30 days of upload. Following this, the system will automatically reject the file on your behalf.

If a user rejects a deletions file the status of the upload would change to 'scanning rejected'.

  1. Once approved (or successfully uploaded if the tick-box isn't marked), the system will remove all the deleted items from the system.

Why has my deletions file failed?

A number of common reasons why a deletions upload may fail or only partially succeed are as follows:

  • Inclusion of headers in the deletions upload file
  • Including catalogue numbers of items which do not exist in the current catalogue or have previously been deleted - if this happens please check the reports available to determine which items haven't been processed
  • Duplicated catalogue numbers - if this happens please check the reports available to determine which items haven't been processed

How did we do?

Supplier: How do I upload PDF documents to my products?

Supplier: Catalogue Management tab - What does each file status mean?

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